Shipping policy

Please read this shipping policy carefully to understand our shipping process.

 

1. Processing Time: We process orders within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods: We offer standard and express shipping options. Shipping times vary depending on your location and shipping method chosen.

3. Shipping Rates: We offer free shipping on all orders over a certain amount, and shipping rates are calculated based on the weight and destination of the package.

4. International Shipping: International shipping rates and times vary depending on the destination country and shipping method chosen. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or on the carrier's website.

6. Delivery: Delivery times vary depending on the shipping method chosen and the destination of the package. We are not responsible for any delays or damages caused by the carrier.

7. Address Errors: We are not responsible for any shipping delays or losses caused by errors in the shipping address provided by the customer.

8. Order Changes/Cancellations: Once an order has been placed, we are unable to make changes or cancellations. If you need to make a change or cancel your order, please contact our customer service team as soon as possible.

9. Pre-orders: For any orders that fall under the category of a pre-order, please allow a dispatch time of 7-21 business days and a shipping time of 1-3 business days. Pre-orders placed on weekends or holidays will be processed on the next business day.